To create an account, click on [REGISTER] and fill out the required fields. Once your account is created, you’re ready to start shopping online.
When you shop as a registered customer, you do not need to retype your information every time you shop. You can also sign up for emails to receive news about sales and new products, and other great benefits.
*Download ABBAMART app for iPhone and Android! The ABBAMART app is a quick, easy, and convenient way to get the latest news and special offers.
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.
*If a shipment is refused by the recipient, the shipment will be returned to the sender and will not be re-shipped. The customer will be responsible for all costs incurred in the return.
Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
- Please note that we accept qualifying returns only (no exchanges allowed). Refunds are issued once the returned products clear our inspection.
(* Returns that are shipped to us without any prior consent will not be accepted.)
- Defective or Damaged Merchandise: Items must be returned in new, unopened and unused condition for exchange.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Submit a return request through our Q&A page or email us at email@example.com within two days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-you are returning opened cosmetics. (No exchanges allowed.)
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by Q&A board within 1 day of receipt. If you cannot reach us by phone, please contact us by email at firstname.lastname@example.org.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.